Return & Exchange Policy

If there is a need to return an item to us, please contact us at returns@lillyinthealley.com. Please include your ORDER # and details about the product you would like to return or exchange.  We will respond as quickly as possible.

  • You may return your product for an exchange or store credit within 14 days of receiving the item, but it must be UNWORN, UNWASHED, & UNDAMAGED.
  • Exchanges will be processed after receipt of the item on our end and inspection has been completed. Buyer will be responsible for shipping of the new item.
  • Additionally, if there is a difference in the price of the new item being exchanged, then the difference will need to be paid by the buyer.
  • Due to sanitary reasons, if the products have been used for other reasons other than checking if the product fits, then we are unable to accept a return.
  • We will 100% pay for shipping if the return is a result of our error (you received an incorrect or defective product, etc.) otherwise return shipping it at the expense of the customer.
  • All sales for any items bought while on sale are final.
  • Other cases can be handled on a case by case basis.

Please ship all returns to the following address:

Lilly in the Alley LLC

7607 Grissom Rd Suite 103

San Antonio, TX 78251